Dedicated Server Deployment

We promise 4 hours deployment window for all server packages that are current in stock. Orders that require custom build or special installation of components can take a little longer. In such cases, you wil be updated right after your order is placed.

Hardware Replacement

replace hardware within 1 hours of the request. Once you hit the submit button, you can be rest assured that your hardware will be replaced and you will be notified before 1 hours are up.

Network Uptime

Our routing equipment utilize dual setup to avoid any failure during production time.
We utilize N+1 network paths along with multiple network paths to avoid any outages.
so we can offer 99.9% network uptime guarantee for our customers

You may have some questions about our support service

24/7 Support Response

We are a 24/7 company and you can reach us anytime via email.

First Response To Support Ticket

For support tickets, our team will make sure to reply to you within 15 minutes with an update. Customer satisfaction is our #1 focus and we want to make sure we are able to resolve your issues as soon as possible.

Support Ticket Update Frequency

After our first reply to your ticket, we promise to keep you updated on the critical updates as they arise.